We’re in for an attack of orange and red, in the form of Reel Vegas Casino, an online gaming platform that has received a lot of mixed reviews since its launch in early 2017. Our initial findings are pleasant if not overwhelming, but this is purely from a layout and design point of view so far. For us to discover whether the brand does indeed tick all the right boxes, we’ll need to test drive the site thoroughly. So far though, we’re experiencing a very basic but enjoyable experience, and one that’s uncluttered for the most part.
Owned by Nektan Limited Casinos, it would seem that we get some reassurance in regards to the team behind the brand, even despite this being a young website. That being said, we we unable to find this via the pages of the website itself, but from doing our homework elsewhere. It’s not a huge issue, but it does mean users have to work to get to know Reel Vegas. In addition to this, we also know that they have two working licenses in operation, from the UK Gambling Commission and the Gibraltar Gambling Commission.
Due to the varied nature of the licenses in action, only territories in the USA and the United States itself are restricted from playing at Reel Vegas, making it one of the most internationally friendly new brands we’ve come across thus far. It’s not much, but in the face of all the criticism this website has faced, every little positive helps towards improving the reception of this website.
We move onto the promotions now, or as Reel Vegas have listed them, bonuses. Once you start browsing this part of the site, you begin to notice that the abundance of promotional materials is lacking somewhat. There’s some offers to sink your teeth into, which include a welcome package, but it’s not a selection that wows us. Could it be down to age? We suspect so, as usually Nektan owned casinos are bristling with rewards for all of their players, not just newbies.
Going back to the Welcome Bonus for a moment, there’s a three deposit bonus setup here, comprising of a 200%, 100% and then 50% match on what you allocate, with the first offer delivering free spins also. This is similar across the board of all Nektan casinos and so you might feel a little bored by the details, however we can confirm that they’re rather generous, with a healthy wagering requirement of just 30x, which is slightly below average. Other than that, there’s not a lot more to say on the matter, other than users should check back weekly to see if the promotions have been updated.
Seeing as how this is called Reel Vegas, it won’t come as a shock to realise that most of the games catered for are slots orientated. It isn’t true of the whole gaming catalog, but a fair few of them. There’s approximately 200 plus slots with only a few more activities available, which we can all agree is restrictive for those interested in classic casino games, especially that of Live Casino options. Don’t misunderstand, some live options are offered, but not as many as we’d have liked.
Also worth mentioning is that non-members won’t be able to see the full list of titles until they register, which again is another issue that we feel Reel Vegas needs to iron out in the coming months. As for the games themselves, most are playable without becoming a paying member, all you need to do is opt in for the demo version of the game. Basically, it plays and is laid out exactly like any other Nektan casinos, which is both convenient and repetitive all rolled into one. Let’s put it this way, if you’ve played at one Nekta casino you’ve played at them all, with only the occasional tweak seen here and there.
Should you be interested in the software involved, there’s brands such as Microgaming and NextGen Gaming who have offered their services, along with a few others like NetEnt. It isn’t a big selection, but it’s enough to offer a stable gaming experience for the majority of users.
Moving onto banking now, there is no specific page for this information, but instead it’s grouped together with other support and terms and conditions options. This is inconvenient, but it still delivers the necessary facts we need to make an informed decision regarding payment methods and so on. Players can expect to see Skrill, Neteller, debit cards and credit cards involved here, with them all seeming to have a min requirement of £10 when it comes to withdrawals. Do bare in mind that withdrawals can take as long as three days at a time, due to all the information and documentation needed. Other than that, there doesn’t appear to be any fees applied, though rumours have circulated that there are some.
If you ever need help, you can utilise emails, telephone or live chat, with all information found in the Support part of this Reel Vegas website. There is an address for the offices provided, but written correspondence would be the most costly, time wise, of all the others listed. In our experience, we found live chat and telephone to be the most effective in contacting support, though the email services didn’t take more than a couple of hours to gain a response.
The customer services do what they’re meant to, but they don’t go above or beyond to ensure you have every means of communication necessary. Does that go against Reel Vegas? In truth, not really, as most online casinos offer even less than the three options already given, and so Reel Vegas has done well for such a youthful label.
This is a bit of a weird one for us, as technically there’s not too much wrong with this brand, and yet we don’t feel as satisfied as we have with other providers. We suspect it’s because of how similar all Nektan products are, which is something we’ve commented on extensively throughout this review. It may sound like a moot point by now, but it actually impacts greatly on how well received and liked a brand is; we crave innovation and newness, not sameness.