If you’re a regular follower of our reviews, you’ll know that there’s been a lot of new casinos we’ve been chatting about recently, with Mr Win another added to the collection. The iconic orange bowler hat, alongside all the titles available, make this a recognisable new brand. In such a stagnated industry, it’s always good when a label can add something different into the market, rather than adhering to the same old conventions. Though, as always, we welcome the fact that Mr Win doesn’t change up the dynamics of online casinos too much. Hopefully you’ll see what we mean once we get into the nitty gritty of this company.
By taking a look at the About Us part of the website, we see that EveryMatrix Software Ltd are the owners of Mr Win. They’re a well known label, one that has worked with many other companies to help propel their business solutions into the now. Due to their experience and prestige, we’re more than satisfied to see a big company operating the reins of this contemporary gaming site. However, it’s not just EveryMatrix that is regulating the website, there’s also a license from Combined Remote Operating, and then another from the UK Gambling Commission.
As we’re all about being thorough, we’d like to point out that while this brand is accessible for many, there’s some countries that are prohibited. Even though this is the case, nowhere on the website are the places listed, not even in the Terms, and so we’re left stumbling in the dark. It’s a niggling issue at best, but it’s one to keep in mind before signing up.
When it comes to rewards, Mr Win seems to be on top of its game; not only are there bonuses currently in place, but there’s a calendar that lists all the upcoming ones as well. This means, above all else, that there’s always going to be something new with every month, a factor that makes them a generous brand indeed. Of course, if you’re a newcomer you’ll be more concerned about what you’ll get when you become a member, and so we’ll look at the two parts of the welcome package.
New customers are rewarded from the off, without having to allocate any money, as Mr Win provides 30 spins on the house. But the gifts don’t stop there, they merely morph into more impressive bonuses, provided you have the cash to make that happen. Players who use the casino side of this brand can receive a 100% deposit bonus, as well as 50 more free games, all of which comes with a 35x wagering requirement. There are other welcome offers, but they’re for the eSports side of the brand.
As for a VIP club, there isn’t one specifically, but there is what’s called the Frequently Player Points. This refers to gamers that often play with the brand, constantly spending their money; as they do so they’ll gain points. These points can then be converted into cash. It’s a simplistic way of rewarding loyal customers, but it’s one that helps promote the idea that the customers are important to the label.
Entertainment wise, in regards to their games and software, there’s Play’N Go and NetEnt taking the lead this time round. In doing so, there’s an exclusivity to the titles provided, which ensures that there’s hardly any limitations in what players can enjoy. As for the game types, there’s Live Casino, alongside the typical slots and scratch cards. Please note that the Live Casino is separated by a subsection, so make sure to visit there if you want the full details of what’s on offer; trust us when we say that the possibilities are endless. Mr Win are winning when it comes to this side of the company.
Should you be looking to play the activities, but without signing up, you can do so by selecting the game you want. Upon doing this, you’ll be offered a Practice Play option, which will then lead you into the dynamics of the titles themselves. We can’t guarantee that this is available with all the games, but it certainly appears more often than not.
Finding information about banking might not be as straightforward as with other companies, but once you learn to go via the Help section, you’ll discover everything you need. Seeing as how deposits and withdrawals are separated, it’s a little tedious to find all the details, but at the same time it ensures that there’s no confusion.
As for the deposits, there’s no fees applied to any of the methods, and the payment options range from credit cards, ewallets, bank transfers, and paying via your mobile contract. Furthermore, their limits seem to go from £10 up to £5,000. In regards to the withdrawals, they’re enabled through the same methods as the deposits, though their processing times are a lot longer.
It’s the customer service that is the biggest stumbling block of Mr Win, as there’s no specific section dedicated to that of support. You need to either go via the About Us page, which then lists an email address, or select the Help widget where a message form will show up. We can’t tell you whether this form initiates a live chat, as we were unable to access the services due to not being a member. Sadly, the information continues to be spotty as there’s no definites on whether there’s time limits of services or not. It’s not that the info provided is poor, but that the company hasn’t listed all the necessary information to make using the services stress free.
As you can see from everything we’ve commented on, most of the time Mr Win is a sterling experience, but in some sections, like customer service, they’re lacking. We could simply chalk that up to the brand being a new release, but considering other brands are managing just fine, we loath to do that. It’s not that we wouldn’t recommend this website, as it does its job fairly well, we’d just suggest to try out other sites as well.